Cancellation Policy

Last Updated: 04 July 2026

At Milk and Moon, we understand that plans can change. We will always do our best to accommodate cancellation requests wherever possible, however our gift boxes are prepared, packed and dispatched in advance to ensure timely delivery.

This Cancellation Policy explains when orders may be cancelled and any applicable refund entitlements.

Order Cancellations

Orders may be cancelled by contacting us at hello@milkandmoon.co.nz.

To maximise the likelihood of a successful cancellation, customers should contact us as soon as possible after placing an order.

Orders Cancelled More Than Two Business Days Before Delivery

If you notify us more than two business days before the scheduled delivery date, we will provide a full refund of the purchase price.

Orders Cancelled Within Two Business Days of Delivery

Gift boxes are generally prepared and packed in advance of dispatch.

If a cancellation request is received within two business days of the scheduled delivery date and preparation of the order has already commenced, we reserve the right to retain reasonable costs incurred in preparing the order.

Orders Already Dispatched

Once an order has been dispatched to our courier partner, it cannot be cancelled.

If you are dissatisfied with your purchase after delivery, please refer to our Refund Policy for information about available remedies.

Pre-Orders

From time to time, Milk and Moon may offer certain products on a pre-order basis.

A pre-order allows customers to reserve products before stock is available for immediate dispatch.

Cancelling a Pre-Order

Unless otherwise stated on the product page:

·       A pre-order may be cancelled any time prior to dispatch for a full refund.

·       Once a pre-order item has been dispatched, the order cannot be cancelled.

·       Any refund requests following dispatch will be considered in accordance with our Refund Policy and applicable New Zealand consumer legislation.

Changes to Pre-Order Availability

Estimated dispatch dates for pre-order products are provided as a guide only.

While we will make reasonable efforts to meet advertised timeframes, delays may occur due to supplier, manufacturing, shipping or other circumstances outside our reasonable control.

Where there is a significant delay, customers may contact us to discuss available options.

Changes to Orders

We will endeavour to accommodate changes to delivery details, gift messages or product selections prior to preparation and dispatch.

However, once an order has entered production, packing or dispatch, changes may not be possible.

Milk and Moon cannot guarantee that changes requested after an order has been placed can be actioned.

Incorrect Delivery Information

Customers are responsible for ensuring that delivery information is accurate and complete at the time of placing an order.

Where incorrect delivery details are supplied:

·       Additional delivery charges may apply.

·       Delivery timeframes may be extended.

·       Cancellation or refund requests may be declined where costs have already been incurred.

Please contact us immediately if you become aware of any error in the delivery information provided.

Consumer Guarantees Act

Nothing in this Cancellation Policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand law.

Where products or services do not meet applicable consumer guarantees, customers may be entitled to remedies in accordance with those laws.

Contact Us

If you need to cancel or amend an order, please contact us as soon as possible:

Milk and Moon
 15 Hebron Road
 Waiake, Auckland 0630
 New Zealand

Email: hello@milkandmoon.co.nz