Shipping Policy

Last Updated: 04 July 2026

At Milk and Moon, we take pride in creating thoughtful gift boxes that arrive beautifully presented and as close as possible to your requested delivery date. We ship throughout New Zealand and Australia and work closely with trusted courier partners to ensure your order is delivered safely and efficiently.

While we make every effort to meet published delivery timeframes, all delivery dates and delivery windows are estimates only and cannot be guaranteed. Delays may occur due to courier demand, weather events, road closures, customs processing, public holidays, or other circumstances outside our reasonable control.

Processing and Dispatch

Orders are typically processed within 24–48 business hours, Monday to Friday, excluding public holidays.

·       Orders placed after 4:00pm NZST will be processed on the next business day.

·       Business hours are 8:30am – 4:00pm, Monday to Friday.

·       We do not currently offer same-day delivery or Saturday delivery.

·       For urgent orders, please contact hello@milkandmoon.co.nz before placing your order and we will advise whether expedited options may be available.

All deliveries require a signature upon receipt unless otherwise authorised by the customer, recipient or courier provider.

New Zealand Shipping Rates and Estimated Delivery Times

Free standard shipping applies to all New Zealand orders over $185 NZD.

Destination	Shipping Cost	Estimated Delivery Time
Auckland (excluding Waiheke Island and rural addresses)	$8.00	2–4 business days
Auckland Rural and Waiheke Island	$16.00	3–5 business days
North Island	$13.99	2–4 business days
North Island Rural	$19.00	3–5 business days
South Island	$17.00	2–4 business days
South Island Rural	$24.00	3–5 business days

Delivery estimates commence once an order has been dispatched.

Deliveries to rural, remote or island locations, including Waiheke Island and the Chatham Islands, may take longer than estimated. Delivery timeframes are provided as a guide only and are not guaranteed.

Requested Delivery Dates

Customers may nominate a preferred delivery date during checkout.

To support timely delivery, orders are generally dispatched two business days before the requested delivery date.

While the majority of orders arrive on their requested date, Milk and Moon cannot guarantee delivery on a specific day or at a specific time.

Courier delays, adverse weather, operational disruptions and other circumstances outside our reasonable control may affect delivery schedules.

Milk and Moon is not liable for any loss, inconvenience, missed occasions, disappointment or consequential loss arising from delayed delivery where the delay is outside our reasonable control.

Order Tracking

Tracking information will be emailed to the address supplied at the time of ordering once the order has been dispatched.

Customers are responsible for:

·       Monitoring tracking information.

·       Providing accurate contact details.

·       Ensuring someone is available to receive the parcel where required.

If you have not received tracking information within a reasonable period after placing your order, please contacthello@milkandmoon.co.nz.

Customer Responsibilities

Customers are responsible for ensuring all delivery details supplied at checkout are complete, accurate and current.

This includes:

·       Recipient name.

·       Delivery address.

·       Contact information.

·       Access instructions.

·       Building, ward or apartment details.

·       Delivery notes.

Milk and Moon is not responsible for delays, failed deliveries or additional charges arising from:

·       Incorrect or incomplete delivery addresses.

·       Incorrect recipient contact information.

·       Failure by the recipient to collect or accept a parcel.

·       Restricted-access properties.

·       Apartment buildings or workplaces where access information has not been supplied.

·       Delivery instructions that cannot reasonably be fulfilled.

For deliveries to hospitals, apartments, retirement villages, businesses or similar locations, customers must provide all relevant delivery details, including ward numbers, room numbers, building names, access codes and delivery instructions.

Incorrect Delivery Information

Where incorrect, incomplete or inaccurate delivery details are supplied by the customer, additional charges incurred for:

·       Redelivery;

·       Address correction;

·       Parcel redirection;

·       Storage fees; or

·       Return-to-sender costs

may be payable by the customer before the order can be resent.

Risk in Delivered Goods

Risk in the goods passes to the recipient upon delivery.

Where a customer or recipient authorises a parcel to be left unattended, delivery will be deemed complete once the parcel has been delivered in accordance with those instructions.

Subject to applicable New Zealand consumer laws, Milk and Moon is not responsible for loss, theft, deterioration or damage occurring after delivery has been completed.

Authority to Leave Deliveries

Where a customer or recipient requests that a parcel be left unattended, including at:

·       A front door;

·       Reception area;

·       Letterbox location;

·       Parcel locker;

·       Safe place; or

·       Other nominated location,

Milk and Moon accepts no responsibility for loss, theft, weather damage, deterioration or unauthorised access occurring after delivery has been completed.

Customers and recipients who select authority-to-leave delivery options do so at their own risk.

Damaged, Lost or Missing Deliveries

If your order arrives damaged, please:

·       Notify us within 48 hours of delivery.

·       Retain all original packaging and contents.

·       Provide photographs of the courier packaging, products and any visible damage.

Claims submitted outside this timeframe may affect our ability to investigate the matter with the courier provider and may impact available remedies.

Any non-delivery or missing parcel claims should be reported within 10 days of dispatch.

Where a parcel is confirmed as lost in transit, Milk and Moon will work with the courier provider to investigate the matter and determine an appropriate resolution.

Undeliverable or Returned Parcels

Where a parcel is returned to Milk and Moon because:

·       The address supplied was incorrect;

·       Access could not be obtained;

·       The recipient refused delivery;

·       The parcel was not collected; or

·       Delivery could not be completed for reasons outside our control,

additional shipping charges may apply before the order can be resent.

Where a refund is requested for a returned parcel, any refund may be reduced by:

·       Original shipping charges;

·       Return freight costs;

·       Spoilage of perishable goods;

·       Repackaging costs; and

·       Other reasonable expenses incurred by Milk and Moon.

Where products cannot be resold due to their nature, condition or perishability, no refund may be available.

Corporate and Bulk Deliveries

Customers placing corporate, bulk or multi-recipient orders are responsible for ensuring all recipient details are accurate at the time of ordering.

Milk and Moon is not responsible for delays, failed deliveries or additional costs arising from inaccurate recipient information supplied by the customer.

For large-volume or corporate orders, additional delivery terms may apply.

Delivery Restrictions

Please note:

·       We do not deliver to PO Boxes.

·       We are an online-only business and do not currently offer customer pick-up services.

·       Additional shipping charges may apply for large, bulk or multi-recipient orders.

·       Custom shipping quotes may be required for corporate gifting or special delivery arrangements.

Australia Shipping

We are pleased to offer shipping to Australia.

As Milk and Moon is a New Zealand business and is not registered for Australian GST, GST is not charged at checkout.

Australian orders may be subject to:

·       GST;

·       Import duties;

·       Customs clearance fees;

·       Biosecurity charges; and

·       Other government-imposed charges.

These charges are determined by Australian authorities and remain the responsibility of the recipient.

Milk and Moon accepts no responsibility for:

·       Import duties or taxes;

·       Customs processing delays;

·       Refused deliveries resulting from unpaid customs charges; or

·       Goods delayed or rejected by customs authorities.

Customers are encouraged to review applicable import requirements before placing an order.

Pre-Orders and Special Release Products

From time to time, selected products may be available on a pre-order basis.

Where a product is identified as a pre-order item, the estimated dispatch date will be stated on the relevant product page.

Pre-order items will be shipped on or after the advertised dispatch date.

If an order contains both pre-order and in-stock products, Milk and Moon may hold the order and ship all items together unless otherwise agreed.

Events Beyond Our Control

Milk and Moon will not be liable for delays, non-delivery or failure to meet estimated delivery dates where such events result from circumstances beyond our reasonable control, including:

·       Severe weather events;

·       Natural disasters;

·       Flooding;

·       Earthquakes;

·       Transport disruptions;

·       Industrial action;

·       Supply chain shortages;

·       Public health emergencies;

·       Government restrictions;

·       Customs delays; or

·       Failures of third-party courier or logistics providers.

Consumer Rights

Nothing in this Shipping Policy limits, excludes or modifies any rights or remedies available under:

·       The Consumer Guarantees Act 1993;

·       The Fair Trading Act 1986; or

·       Any other applicable New Zealand legislation.

Contact Us

If you have any questions regarding shipping, tracking or delivery, please contact:

Milk and Moon
 15 Hebron Road
 Waiake, Auckland 0630
 New Zealand

Email: hello@milkandmoon.co.nz